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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up window will show up. It contains in-depth info about all the actions that you can carry out on the page in question. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of educational video clips illustrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, have a look at our comprehensive FAQ section, which contains questions asked by actual people and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions section either, we have a fantastic team of customer service technicians available 24x7 and eager to help you with any problem. Each support ticket you send will be replied to within one hour (the average support ticket response time being approximately 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 194682

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com